Online Purchase Refund Claim Calculator — Canada

Yes, but you must sue in the province where the defendant is located or where the contract was formed. If the seller is in another province, you may need to file there or rely on your credit card chargeback instead. For international sellers (US, China), small claims court is impractical — your credit card chargeback or PayPal dispute is the better option.

Before small claims court, exhaust these options: (1) Contact the seller directly and document the response. (2) File a credit card chargeback with your bank within 60–120 days of the charge. (3) File a dispute with PayPal or e-transfer if applicable. (4) File a complaint with your provincial consumer protection office. Small claims court is the last resort but most effective for Canadian sellers.

Yes. Ontario's Consumer Protection Act covers online purchases from Ontario businesses. It provides rights including a 7-day right to cancel for contracts over $50 entered into remotely, and protection against misrepresentation. If a seller violates the CPA, you may have a stronger claim and potentially seek additional remedies beyond a simple refund.